Effective Date: December 15, 2025

This Privacy Policy explains how The Royal Drops (referred to as “we,” “us,” or “our”), a UK-based B2B dropshipping supplier, collects, uses, and protects your personal data when you use our website, reseller dashboard, and services. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (GDPR).

1.Information We Collect

We collect information necessary to provide our dropshipping services, manage your reseller account, and ensure compliance with legal obligations.

A. Information You Provide Directly to Us

When you register an account, place an order, or contact us, you may provide us with the following personal data:

  • Identification and Contact Data: Name, email address, phone number, and password.
  • Business Data: Selling platform (e.g., eBay, Shopify, Amazon), multiple store names (optional), and billing address (optional).
  • Order and Payment Data: Information related to your orders, shipping preferences, and payment details (e.g., Stripe, PayPal, Bank Transfer).
  • Correspondence: Records of communication with our dedicated support team via email or WhatsApp.

B. Information Collected Automatically

When you use our website and reseller dashboard, we automatically collect data about your device and activity:

  • Usage Data: Information on how you access and use the service, including login information, order history, and how you manage your dashboard.
  • Device and Technical Data: IP address, browser type, operating system, and data related to device log files and configurations.
  • Cookies and Tracking: Information collected through cookies and similar technologies (see Section 3).

2.How We Use Your Information

We use the collected data for the following purposes:

  • Service Provision and Fulfilment: To process your application for a reseller account, manage your account, and fulfill orders. This includes generating or requesting shipping labels, tracking dispatch, and providing live inventory updates.
  • Communication: To provide dedicated UK-based support, respond to your inquiries, and send service-related updates (e.g., dispatch tracking and product updates).
  • Business Operations: To manage wholesale pricing, process payments, and provide you with access to the Reseller Dashboard.
  • Legal Compliance: To comply with legal obligations, including maintaining GDPR compliant policies.
  • Website Improvement: To monitor usage, ensure technical stability, and improve the user experience.

3.Cookies and Other Tracking Technologies

We use cookies to enhance your experience.

  • Functionality Cookies: Used to remember your login status and screen display preferences.
  • Analytics Cookies: Used to understand how you interact with our website (e.g., which categories you browse) to help us improve our service.
  • Managing Cookies: You can set your browser to refuse all or some browser cookies, but this may affect the functionality of our website.

4.Sharing Your Personal Data

We share your personal data with third parties only as necessary to provide our services or when legally required.

  • Service Providers (Partners): We engage third-party companies to facilitate our service, such as payment processors (Stripe, PayPal) and shipping carriers for dispatch and tracking.
  • Resale Customer Data: When you submit an order, your customer’s shipping address is used solely for the purpose of white-labelled, direct-to-customer delivery.
  • Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.Data Retention

We retain your personal data for as long as your reseller account is active or as needed to provide you with services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6.Your Data Protection Rights (GDPR)

Under GDPR, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of any incomplete or inaccurate data.
  • Erasure: Request that we delete your personal data (this does not include data we must keep for administrative, legal, or security purposes).
  • Restriction: Object to or request the restriction of processing your personal data.
  • Data Portability: Request a transfer of your personal data to you or a third party.
  • To exercise any of these rights, please contact us using the details in Section 8.

7.Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

8.Contact Us

If you have any questions about this Privacy Policy, please contact our UK-based support team:

  • Email:
  • WhatsApp:
  • Operating Hours: Mon-Fri, 9AM-6PM