The Royal Drops Detailed Returns, Refunds, and Delivery Policy

1.Delivery Terms and Dispatch Guarantee

This section outlines our commitment to fast UK delivery and dispatch timings.

A. Dispatch Guarantee

  • Orders Before 12 PM: Orders submitted to us before 12 PM will be processed for Same Day Dispatch.
  • Orders After 12 PM: Orders submitted after 12 PM will be processed for Next Working Day Dispatch.
  • Location: We dispatch all orders from our UK-based warehouse.

B. Delivery Timeframe

We facilitate fast UK delivery directly to your customer.

Delivery across the UK is typically completed within 1-3 days.

C. White-Labelled Shipping

All orders are dispatched using a White Labelled method, ensuring we ship directly to your customer without revealing us as the source.

2.Returns & Refunds Policy (Reseller Obligations)

As a B2B dropshipping supplier, The Royal Drops handles fulfilment, but the reseller (you) remains responsible for your customer’s experience, including handling returns, unless the item is damaged or defective due to our handling.

A. Eligibility for Return (Reseller Customer)

  • The overall policies for Returns & Refunds are summarized in our full terms.
  • The reseller must handle returns initiated by their end customer.
  • The item must typically be returned unused, in its original packaging, and in the same condition as when received.

B. Process for Returning Goods to The Royal Drops

If an item needs to be physically returned to our warehouse:

  • Initiation: The reseller must contact our support team at support@[Your Email Address] to request a Return Authorization (RA) number.
  • Inspection: Once we receive and inspect the returned item, we will notify you of the approval or rejection of the refund request for the wholesale cost.
  • Refund Processing: If approved, refunds for the wholesale product cost will be processed back to the original payment method (Stripe, PayPal, or Bank Transfer). Shipping costs paid to us are typically non-refundable unless the return is due to an error on our part (e.g., wrong item shipped).

C. Damaged or Defective Items

  • If your customer receives an item that is damaged or defective, you must contact us immediately.
  • We will provide instructions for returning the item to us and arrange for a replacement or a full refund of the wholesale cost and shipping fee.

D. Reseller Responsibilities

  • The full terms document covers specific Reseller responsibilities regarding order handling rules.
  • You are responsible for adhering to all delivery terms and order handling rules.